Question How long does it take for my order to arrive?
AnswerYou will receive your order in one week:

  1. You buy your jewelry
  2. We will contact you within 24 hours to go over the details and to personalize your item.
  3. We’ll manufacture it in 3 days.
  4. We’ll send it to the address you have provided, giving you the location of your package.
  5. You receive your jewelry.

Each jewelry and order is unique and different, throughout the process we will be in contact with you to keep you updated.

Question What happens if the jewelry I receive doesn't fit?
AnswerWe offer a free repair service for these situations. We know that when you buy jewelry online you don’t have the option to try it on. Our size guide is very detailed and effective. But in case your jewelry doesn’t fit, you send it back to us free of charge, we fix it and send it back to you.
Once we receive it, it will take us a week to fix it and send it back to you. And, as always we will keep you updated.
Question Does aluminum require any maintenance?
AnswerNone.
Question I am allergic to copper and brass
AnswerWe apply a special coating to copper and brass items to protect them and also to avoid direct contact of these materials with your skin.
This protective coating also prevents tarnish from forming due to the natural oxidation of these materials. If you have any allergies, please inform us so we can apply two layers of coating for extra security. This will cause a delay of two days in the delivery of the item. In the event that the piece will cause an allergic reaction, please contact us to return the jewelry and we will refund your money.
Question I want to make a gift but I don't know the size
AnswerIn this case, we give you two options:

  1. We can provide a coupon from Artal. We will contact the person to whom you want to give the gift and we will make a custom-made jewelry for them.
  2. We make the jewelry you choose at standard size. If it does not fit, we will fix it at no cost. Don’t miss out on giving an Artal jewelry because you don’t know the size.

Question Can all aluminum models be manufactured in brass and copper and vice versa?
AnswerNot all designs can be manufactured in all 3 materials. When a piece can be made in another material, we include it in the collection. If a jewelry is only made in one material, it is because there is no option to make it in another. Don’t hesitate to contact us if you have any doubts. We’ll answer you within 24 hours.
Question Can jewelry be customized?
AnswerIf you want to write some message, name, date on your jewelry, we can do it as long as the jewelry allows it. In this case, when you make the order tell us and we will get back to you within 24 hours. We want your jewelry to have a special value and meaning for you, so if you want to personalize it, we will do our best to make it possible.
Question Is there any shipping cost?
AnswerWe charge the following shipping rate: Spain €5 (free shipping for orders over €50) Europe €15 EEUU €20